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Website Privacy Notice
Introduction
Thank you for visiting the MetroPlusGold Health Plan (MPG) website. This website is designed to make it easier and more efficient for individuals and businesses to interact with MetroPlusGold. MetroPlusGold recognizes that it is critical for individuals and businesses to be confident that their privacy is protected when they visit MetroPlusGold's website.
This policy describes MetroPlusGold's privacy practices regarding information collected from users of this website. This policy describes what information is collected and how that information is used. Because this privacy policy only applies to this website, you should examine the privacy policy of any website, including other state agency websites, that you access using this website.
For purposes of this policy, "personal information" means any information concerning a natural person, as opposed to a corporate entity, which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. MetroPlusGold only collects personal information about you when you provide that information voluntarily, e.g., by sending an e-mail or by submitting a request to MetroPlusGold.
Cookies
Cookies are simple text files stored on your computer for use by a web browser. To better serve you, we use "session cookies" to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access this website. These session cookies do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifying tag on the device you use to access this website. A session cookie is erased during operation of your browser or when your browser is closed.
The use of cookies is a standard practice among Internet websites. Most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by using user intervention, or to delete cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.
Information Collected When You E-mail this Website or Initiate an Online Transaction
During your visit to this website you may send an e-mail to MetroPlusGold. Your e-mail address and the contents of your message will be collected. Your e-mail address and the information included in your message will be used to respond to you, to address issues you identify, and to improve this website. Your e-mail address is not collected for commercial purposes and MetroPlusGold will not sell or otherwise disclose your e-mail address for commercial purposes.
During your visit to this website you may submit information to MetroPlusGold. The information, including any personal information, volunteered by you in initiating a transaction, is used by MetroPlusGold to operate MetroPlusGold programs, which include the provision of health care services, and information. The information collected by MetroPlusGold may be disclosed by MetroPlusGold for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted.
MetroPlusGold does not knowingly collect personal information from children or create profiles of children through this website. Users are cautioned, however, that the collection of personal information submitted in an e-mail or otherwise on the MetroPlusGold website will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or State law, be subject to public access. MetroPlusGold strongly encourages parents to be involved in children's Internet activities and to provide guidance whenever children are asked to provide personal information online.
Information and Choice
As noted above, MetroPlusGold does not collect any personal information about you during your visit to this website unless you provide that information voluntarily by sending an e-mail or otherwise providing information to MetroPlusGold. You may choose not to send us an e-mail or provide information. While your choice not to participate in these activities may limit your ability to receive specific services through this website, it will not prevent you from requesting information or services from MetroPlusGold by other means and will not normally have an impact on your ability to take advantage of other features of the website, including browsing or downloading publicly available information.
Disclosure of Information Collected Through This Website
The collection of information through this website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. MetroPlusGold will only collect personal information through this website or disclose personal information collected through this website if the user has consented to the collection or disclosure of such personal information. Participation in an online transaction resulting in the disclosure of personal information to MetroPlusGold by the user, whether solicited or unsolicited, constitutes consent to the collection and disclosure of the information by MetroPlusGold for the purposes reasonably ascertainable from the nature and terms of the transaction.
However, MetroPlusGold may collect or disclose personal information without user consent if the collection or disclosure is: (1) necessary to perform the statutory duties of MetroPlusGold, or necessary for MetroPlusGold to operate a program authorized by law, or authorized by state or federal statute or regulation; (2) made pursuant to a court order or by law; (3) for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.
MetroPlusGold also may disclose personal information to federal or state law enforcement authorities to enforce MetroPlusGold's rights against unauthorized access or attempted unauthorized access to MetroPlusGold's information technology assets or against other inappropriate use of this website.
Access to and Correction of Personal Information Collected Through this Website
Any user may submit a request to the MetroPlusGold Privacy Officer to determine whether personal information pertaining to that user has been collected through this website. Any such request shall be made in writing to the address below and must be accompanied by reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally known only to the user, or similar appropriate identification. The address of the Privacy Officer is:
MetroPlusGold Privacy Officer
160 Water Street, 4th Floor
New York, New York 10038
Fax: (212) 908-8620
e-mail: MetroPlusGoldPrivacyOfficer@nychhc.org
The Privacy Officer shall, within five (5) business days of the date of the receipt of a proper request: (i) provide access to the personal information; (ii) deny access in writing, explaining the reasons therefore; or (iii) acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment.
Confidentiality and Integrity of Personal Information Collected Through this Website
MetroPlusGold is strongly committed to protecting personal information collected through this website against unauthorized access, use, or disclosure. For website security purposes and to maintain the availability of the website for all users, MetroPlusGold employs software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this website. We know that security is a concern for our customers and we are committed to employing reasonable technology in order to protect the security of our site. However, even with the best technology, no web site is 100% secure. We will take measures which we believe are reasonable and appropriate to protect your information from unauthorized access or disclosure and accidental loss, alteration or destruction.
Disclaimer
The information provided in this privacy policy should not be construed as giving medical, business, legal, or other advice, or warranting as fail proof, the security of information provided through this website.
Links
In order to provide users with certain information, MetroPlusGold provides links to the websites of local, State, and federal government agencies, and to the websites of other organizations. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from this website, including one maintained by the State, you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy.
Contact Information
For questions regarding this Internet privacy policy, please contact:
(via e-mail)
MetroPlusGoldPrivacyOfficer@nyhhc.org
(via regular mail)
MetroPlusGold Privacy Officer
160 Water Street, 4th Floor
New York, New York 10038
Intellectual Property
The content of this website is subject to the copyright laws. Users are notified, therefore, that one should presume the need to obtain permission from MetroPlusGold prior to reproducing or otherwise using the content on this website, except to the extent that such use is strictly for personal use.
Changes to this Policy
MetroPlusGold may change this Policy from time to time without notice. This policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.
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